At Stella Maris Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, sign up for our quarterly newsletter, or use our video digitization services. Please read this policy carefully. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you sign up for our quarterly newsletter, place an order for video digitization, or contact us, we may collect your name, email address, phone number, billing address, and shipping address (for sending digitized files or returning physical media).
Service-Related Information: Details about your video digitization order, such as the number of videos, format preferences (e.g., USB or cloud storage), and any special instructions you provide.
Website Usage Data: Non-personal information collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on the site. We use cookies and similar technologies to collect this data to improve your experience.
Payment Information: When you purchase our services (e.g., à la carte or subscription-based video digitization), we collect payment details through our secure third-party payment processor. We do not store your full credit card information.

2. How We Use Your Information

We use your information to provide and improve our services, including:

Processing and fulfilling your video digitization orders, including coordinating shipping and delivery of digitized files.
Sending you our quarterly newsletter with updates, tips on memory preservation, and exclusive offers (if you opt in).
Responding to your inquiries, providing customer support, and communicating about your orders.
Analyzing website usage to enhance functionality, user experience, and content.
Complying with legal obligations or protecting our rights, such as fraud prevention.

3. Our Commitment to Not Selling Your Information

We will not sell, share, or distribute your personal information to third parties for marketing purposes. Your email address and other details provided for our quarterly newsletter or services will only be used to communicate with you about Stella Maris Services’ offerings, updates, or order-related matters. You can unsubscribe from our newsletter at any time using the link provided in each email.

4. Sharing Your Information

We only share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party providers who assist us in operating our business, such as payment processors, cloud storage providers for digitized files, or shipping companies for returning physical media. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, with continued protection under this policy.

5. Data Security

We take reasonable measures to protect your personal information, including encryption for payment processing, secure storage for order-related data, and regular security assessments of our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

Newsletter Opt-Out: You can unsubscribe from our quarterly newsletter at any time by clicking the “unsubscribe” link in any email or contacting us directly.
Access and Correction: You may request access to, correction of, or deletion of your personal information by contacting us at info@stellaora.com. We will respond within a reasonable timeframe, subject to legal requirements.
Cookies: You can manage cookie preferences through your browser settings to accept, reject, or delete cookies. Note that disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites, such as payment processors or cloud storage platforms. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with the effective date. Please review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Stella Maris Services
info@stellaora.com

Effective Date: September 16, 2025